planetRE Announces Launch of Residential Real Estate Industry’s First Professional Business Process Outsourcing (BPO) Service
City: San Jose, Calif.,
Date : May 21, 2010
New service powers Real Estate Firms with reliable document and file management
service for massive cost reduction, combined with automation and online access.
planetRE, the nation's leading technology provider for online real estate, today announced planetRE Helping Hands™, residential real estate industry's first vendor neutral, professional BPO service for document and file management. Using planetRE Transact Transaction Management; it delivers massive cost reduction for any large scale real estate, lending or escrow operation.
planetRE Helping Hands has been proven over several years, as a high quality shadow organization to both small and large companies. Customers pay on actual usage instead of a fixed overhead cost. Brokerages can redirect internal staff resources to more revenue producing activity. Combined with the online transaction platform, it helps centralize and standardize all the business processes, transactions and documents online for superior risk management, Transact and high quality consumer service with full vendor participation.
"planetRE Helping Hands removes the last roadblock for large scale adoption of transaction management and we have pioneered this effort in key markets over several years," said Subrao Shenoy, CEO of planetRE. "The cost savings from this service is phenomenal. Broker Owners love to convert the fixed overhead costs to a variable expense in these tough economic times."
"Dot Real Estate has been delighted with this new file upload service," said Kirk Gregor, Broker/Principal for Dot Real Estate, based in San Francisco, CA. "It has allowed us to keep our staffing at a minimum and still provide a great service that is easy for agents to use thus saving time with the file upload process. This new service has allowed me to get all my agents on board with the file load process. Over all, they love this system. planetRE Transact helps me retain agents, recruit agents and assists with providing transaction coordination without having to hire additional administration staff."
"Our company has been using the Transact platform by planetRE for our transaction coordination services for over 6 months," said Larry Spiteri, Owner for Better Homes Realty Elite Group MBO, based in Walnut Creek, CA. "Overall, we have been extremely pleased with the ease of use and flexibility of the system. As the broker of record for our company, being able to quickly review files online has made the process of broker supervision and real estate Transact much more efficient. We can manage a much larger volume of transactions with less personnel requirements. planetRE's engineering team has also been very accessible for custom enhancements for our company."
"We recently switched to planetRE's Helping Hands outsourcing model for document upload," said Wanda McBade, Administrative Manager for Better Homes Realty Elite Group based in Walnut Creek, CA. "planetRE's team quickly learned our workflow and how we named and categorized our documents. The upload of documents is done very timely. When support is required the on-line support is so willing and knowledgeable and if after hours you are only an e-mail away from an answer to what ever it is you require. Having the ability to fine tune this program to work exactly as we would want has made it so perfect not only for our agents and transaction coordinator but anyone who is working within the transaction. The ability to access a file regardless of where you are and be able to work with the transaction has given a whole new meaning to the term virtual transaction. And most importantly we are able to upload docs from emails thus saving paper and 100% in Transact with the DRE requirements as to paperless transactions."
TrSoft (d.b.a. planetRE) is a privately held, leading edge SaaS vendor, providing online multi tenant Enterprise software to the real estate industry. Headquartered in Silicon Valley, CA; its primary mission is to provide cutting edge products and services to the global real estate industry in areas of consumer search, CRM, Transaction, Financial Management & BPO services. More information about planetRE can be found on the Internet at www.planetre.com.
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